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How I solved a Windows Update failure

I installed Windows XP SP2 on a Virtual PC drive and ran Windows Update. It wanted to immediately update to SP3 but the update failed so I downloaded SP3 and installed it manually.

Then Windows Update wanted to do 18 more updates but they also failed. The error was:

Problem: A problem on your computer is preventing updates from being downloaded or installed

There was no error code number. I ran across a posting with a solution. I copied these statements into the clipboard and then pasted them into a command prompt window. A bunch of "Succeeded" popups displayed and I OK'd them. I retried the Windows Updated and now it worked.

regsvr32 wuapi.dll
regsvr32 wuaueng1.dll
regsvr32 wuaueng.dll
regsvr32 wucltui.dll
regsvr32 wups2.dll
regsvr32 wups.dll
regsvr32 wuweb.dll

Other things to check if this does not work is the Windows Service ("Services" in Administrative Tools) named Automatic Updates. Make sure its Status is started and its Starup Type is automatic.

Another thing that has been known to cause problems is the IE security settings. Go to IE's Internet Options->Security tab and click the Trusted Sites icon and Sites button. Uncheck  Required server checkbox and add these sites, one at a time:



Print | posted on Wednesday, August 13, 2008 12:00 AM | Filed Under [ Personal ]


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