My wife asked me to install her Viking embroidery “5D” software on her Surface Pro PC so she could use the touch tablet and pen to do graphics drawing and editing in the Design Creator.
The software is protected by requiring the user to have a USB dongle plugged in when running the program.
Installation went through normal software install and then it also had 3 updates to install. Two of the updates seemed to end with an error, perhaps because I did not reboot the PC after each (it was not clear whether or not to do this). At any point, running the program with the dongle installed resulted in the H0033 error.
I tried doing a repair install and also install of drivers (from the main install menu) – neither helped.
Searching on this error showed several hits saying to go to the windows Services and enabling the HASP License Manager (or Sentinel HASP License Manager) but in my case, I did not have the HASP entry in Services.
I looked in the Device Manager and saw an error for the HASP device and its properties said the device driver was not installed. Doing an Uninstall followed by a Scan for New Hardware did not help.
Some posts said to try to go to this url in your browser: http://localhost:1947 but that just displayed an error. Normally, this would display the HASP SRM Admin Control Center.
I eventually found a post to download the HASP SRM Runtime drivers at http://sentinelcustomer.safenet-inc.com/sentineldownloads/. Installing this did solve the H0033 error. Also, once installed, the dongle light was lit and the http://localhost:1947 worked.
From the download page, I chose to install the Sentinel HASP/LDK Windows GUI Run-time Installer.
Copy of HASP SRM Runtime download zip file:
- V7.32 as of Apr. 2015: Click here – This is the latest version.
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