Unlike earlier Tivos, the Premiere requires a multistream cablecard called an M-Card.
My first chat asked if I could pick up an M-Card self-install kit and the operator said yes. I went to the Pompano office, stood in line an hour and the counter person said that was not true. She wrote up the initial order to send out the installer.
My second chat was to make sure the order had instructions to bring M-Cards and not charge me for the installation. The chat person said she added the info to the order.
The installer came last Wednesday with no M-Cards and...